About MobileSupport for SAMSUNG

Rsupport’s ‘MobileSupport – RemoteCall’ application allows support representatives to remotely access customers’ mobile devices to identify and resolve issues in real-time. With ‘MobileSupport – RemoteCall’, support representatives are able to provide secure and reliable support without having to have the customer visit a support center.

[Key Features]

1. Screen Control
View and control customers' mobile devices in real-time to collaboratively identify and resolve issues.

2. On-screen Drawing
Mark important areas for the customer to see to communicate certain points more clearly.

3. Text Chat
MobileSupport – RemoteCall’s in-app chat feature allows customers and support representatives to conveniently communicate with each other during support sessions.

4. Simple Connection
Getting connected is easy. All the customer needs to do is enter the 6-digit connection code provided by the support representative.

[Receiving Mobile Device Support - Customers]

1. Download, install, and then launch the ‘MobileSupport’ application.
2. Enter the 6-digit connection code provided by the support representative, then click ‘OK’.
3. Engage in real-time video support.
4. Close the application once video support session has ended.

* Recommended OS : 4.0 ~ 4.1

Additional MobileSupport for SAMSUNG Information

Latest Version

Uploaded by

RSUPPORT Co., Ltd.

Requires Android

Android v9

Available on

Get MobileSupport for SAMSUNG on Google Play

MobileSupport for SAMSUNG FAQ

1. What is Mobile Support for Samsung?

Mobile Support for Samsung is an application designed to assist users with troubleshooting and support for Samsung devices.

2. How do I download the Mobile Support app?

You can download the Mobile Support app from the official Samsung website or the Google Play Store.

3. Is Mobile Support for Samsung free?

Yes, Mobile Support for Samsung is available for free.

4. What devices are compatible with Mobile Support?

The Mobile Support app is compatible with most recent Samsung devices, including smartphones and tablets.

5. Can I use Mobile Support without an internet connection?

Some features of the Mobile Support app may require an internet connection to function properly.

6. How do I contact support through the Mobile Support app?

You can contact support by navigating to the support section within the app and selecting your preferred contact method.

7. Does Mobile Support provide software updates?

Yes, the app can help you check for and download software updates for your Samsung device.

8. How do I reset my Samsung device using Mobile Support?

You can access the reset option in the troubleshooting section of the Mobile Support app.

9. Is my personal information safe with Mobile Support?

Yes, Samsung takes privacy seriously and adheres to strict data protection and privacy policies.

10. Where can I find tutorials for my Samsung device?

The Mobile Support app includes a tutorial section with resources for using your Samsung device effectively.

MobileSupport for SAMSUNG User Reviews

T
TechSavvy88
2024-08-22
2
0
The software update feature saved me so much time!
P
PhoneNerd56
2024-08-25
2
0
The app is a must-have for all Samsung device owners!
S
SamsFan99
2024-08-27
1
0
I appreciate the privacy measures the app follows.
U
UserFeedback2023
2024-09-07
2
0
The customer support through the app was excellent!
G
GadgetGirl55
2024-09-08
1
0
I love the tutorials. They really helped me learn my device better.
J
JohnDoe123
2024-09-13
5
0
I found the app very helpful for troubleshooting.

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